Guarantee Information

Please Note Belts altered by customer will void any warranty.  If an extra hole is needed, Athena Allergy, Inc. will do so at no charge.  The customer would be responsible for shipping only.  Hole size and location greatly impact buckle durability, please leave this to the Athena Allergy belt gurus! 

Guarantee Information Certified Nickel Free Products Standard Guarantee

All Certified Nickel Free products come with the unconditional lifetime guarantee to never test positive for nickel.  Should you ever have a concern with a nickel allergic reaction, please contact us at Sales@AthenaAllergy.com.  

Guarantee Information Signature Series Titanium Products Lifetime Guarantee

Athena Allergy guarantees the Signature Series Lifetime Guarantee Titanium Products for life! These products are guaranteed to never break or fail in any manner for as long as you own the product.

Only Signature Series Lifetime Guarantee Titanium Products are covered by this lifetime guarantee. See the following sections for guarantee information on all our other products.

At company discretion, Athena Allergy will replace or repair a faulty Signature Series Lifetime Guarantee Titanium product.

To share product concerns, contact Sales@AthenaAllergy.com.  Pictures of the problem product will be helpful.

Signature Series Titanium Products are Certified Nickel Free™ and come with the unconditional guarantee to never test positive for nickel. Please contact Sales@AthenaAllergy.com should you ever have a concern with a nickel allergic reaction.   

 Signature Series Three-Year Guarantee

Athena Allergy guarantees some carbon fiber belts and a few titanium belts for a three year period. These products are guaranteed to not break or fail in any manner for that three-year period.

Should one of these belts fail during the guarantee period, Athena Allergy will replace or repair that belt.

To share product concerns, contact Sales@AthenaAllergy.com.  Pictures of the problem product will be helpful.

   Guarantee Information Certified Nickel Safe Products Standard Guarantee

Athena Allergy batch tests all products in house to deem they are safe for wear for the great majority of nickel allergic sufferers.  In rare occurrences, a person may be exquisitely sensitive to nickel and may not tolerate a Certified Nickel Safe product.  On those occasions, please contact us at Sales@AthenaAllergy.com to arrange a replacement or a refund.

Should a stainless steel buckle cause a nickel allergy reaction, we can either replace it with a zinc buckle at no additional cost to you, or with a titanium buckle at an additional charge.  Certified Nickel Safe products are guaranteed to not cause a nickel allergy reaction, so we will work with you to find the best solution.

Belts with stainless steel buckles are guaranteed for a two-year period against breakage or defects. Should a stainless steel belt fail during that guarantee period, it will be replaced or repaired.

 Guarantee Information One Year Product Guarantee

A few of our carbon fiber belts and titanium belts are guaranteed for one year against breakage or defects. Should one of these products fail during that one year period of time, the product will be repaired or replaced at company discretion.

Six Month Product Guarantee

Many of our zinc products are guaranteed for six months of normal wear. While zinc is ideal as a metal with low allergenicity, it is less durable than some other metals.  Should one of these products fail during that six month period of time, the product will be repaired or replaced at company discretion.

Three Month Product Guarantee

Some of our products are guaranteed for three months of normal wear. Should one of these products fail during that three month period of time, it will either be repaired or replaced at company discretion. 

The catalog listing for each belt notes the guarantee for that particular product.  

Buckles: Hole size and positioning are critical to buckle longevity. Most buckles require a size 6 hole, our hook buckles require a size 4 hole. Wear and tear on buckles is out of our control and not covered by warranty.

Big and Tall sizes:  The handcrafted genuine leather Big and Tall Belts are custom made. There is an additional charge for these extra large belts that is not refundable if the belt is returned or exchanged. 

Please Note Belts altered by customer will void any warranty.  If an extra hole is needed, Athena Allergy, Inc. will do so at no charge.  The customer would be responsible for shipping only.  Hole size and location greatly impact buckle durability, please leave this to the Athena Allergy belt gurus! 

 

Copyright © 2003-2019 Athena Allergy Inc. All rights reserved

Subscribe